Non-attendance, late arrivals and cancellation policy

We understand that life can be unpredictable and sometimes plans change. If you’re unable to attend your appointment or think you may be running late, we kindly ask that you let us know as soon as possible. We really appreciate your consideration, as it allows us to offer your appointment time to another patient who may be waiting for care.

To ensure fairness and smooth operation, we have a clear policy regarding missed appointments (did not arrive or DNA), late cancellations and lateness.

Missed appointments / Did not attend (DNA)

• If you miss an appointment without giving at least 3 hours advanced notice, we will record this on your file.
• After the first missed appointment you will be notified of our policy and it will be recorded on your patient file.
• If you miss an appointment after being made aware of our policy then you may be charged a fee.

Late arrivals

• If you arrive more than 5 minutes late the sonographer will be informed and asked if they can still see you. If they agree your appointment may be shortened to accommodate the delay. You may also choose to reschedule. The decision will be recorded on your patient file.
• If you are more than 10 minutes late, your appointment will be classed as missed and recorded on your patient file. A new appointment can be made at this time.

Fees may apply for:

• Missed appointments once you have been made aware of the policy
• Repeated late arrivals that impact clinic and other patient appointment scheduling

Please note, these will be applied at our discretion and exceptions may be made.

We have implemented this policy to help encourage attendance at all appointments and to ensure we are able to provide timely appointments for those who need them most. We understand that everyone likes to have appointments available when they need them and this process will help reduce waiting times.

You can help us improve appointment wait times by either attending your appointment on time or letting us know ahead of time if you cannot make it – preferably no less than 3 hours ahead.

If you have any questions about this policy, please call our friendly reception team on 06 281 3182. Thank you for your understanding and co-operation.

← Back to FAQs